01 Introduction
Welcome to 11PHSky. We understand that your privacy matters — and not just because the law says so. As a platform built for Filipino players, we want every Kabayan to feel genuinely secure when they sign up, deposit, play, and withdraw. This Privacy Policy explains exactly how 11phsky.net handles your personal information from the moment you land on our site to the moment you decide to close your account.
This policy applies to all users of 11PHSky's website, mobile platform, and any associated services. It covers the collection, use, storage, and protection of personal data in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.
By using 11PHSky, you consent to the data practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform immediately.
Data Controller: 11PHSky operates as the data controller for all personal information collected through 11phsky.net. Our Data Protection Officer (DPO) can be reached at privacy@11phsky.net.
02 What Personal Information We Collect
11PHSky collects only the information necessary to provide you with a safe, personalised, and fully functional gaming experience. The types of data we may collect include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government ID number | Account verification and KYC compliance |
| Contact Data | Email address, mobile number, home address | Communication and account management |
| Financial Data | GCash number, bank account details, transaction history | Processing deposits and withdrawals in ₱ |
| Technical Data | IP address, browser type, device ID, session data | Security, fraud prevention, and platform performance |
| Usage Data | Pages visited, games played, time on site, bet history | Improving platform experience and responsible gaming monitoring |
| Marketing Data | Communication preferences, promotional interactions | Sending relevant offers and updates (with your consent) |
We do not collect sensitive personal information such as biometrics, political opinions, or religious beliefs unless explicitly required by law or regulatory bodies.
03 How We Collect Your Information
11PHSky collects your personal data through the following means:
- Direct interactions: When you register an account, complete identity verification, make a deposit or withdrawal, contact support, or participate in promotions.
- Automated technologies: As you browse 11phsky.net, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies.
- Third-party sources: We may receive data from payment processors (such as GCash, Maya, or your bank), identity verification service providers, and fraud prevention partners — all operating under their own privacy commitments.
04 How We Use Your Personal Data
Your data is used strictly for legitimate purposes related to your 11PHSky membership and the operation of our platform. Specifically, we use your information to:
- Create and manage your 11PHSky account
- Verify your identity and age to meet regulatory requirements
- Process deposits, withdrawals, and other financial transactions in Philippine Peso (₱)
- Detect, investigate, and prevent fraudulent activity, money laundering, and account abuse
- Comply with legal and regulatory obligations under Philippine law, including PAGCOR licensing requirements
- Personalise your gaming experience and recommend relevant games or promotions
- Monitor gaming patterns to support responsible gaming interventions
- Communicate platform updates, security alerts, and support responses
- Send marketing and promotional communications (only where you have given consent or where we have a legitimate interest)
- Analyse aggregated, anonymised usage data to improve platform performance and user experience
Your Privacy, From Iloilo to Manila
No matter where you play in the Philippines, 11PHSky applies the same data privacy standards across every account, every transaction, and every device.
We treat your personal information with the same care we'd want for our own data. That's not just a policy — it's how we operate.
05 Sharing Your Personal Data
11PHSky does not sell, rent, or trade your personal information. We may share your data only in the following limited and necessary circumstances:
- Service providers: We engage trusted third-party vendors (such as payment processors, cloud hosting providers, and KYC verification services) who process data on our behalf under strict data processing agreements.
- Regulatory and legal compliance: We may disclose your information to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), law enforcement agencies, or courts when required by Philippine law or valid legal process.
- Business transfers: In the unlikely event of a merger, acquisition, or asset sale, your data may be transferred to the new entity, which will be bound by this Privacy Policy.
- With your consent: We may share your data with other parties where you have given explicit prior consent to do so.
All third parties who access your data are contractually required to handle it with the same level of protection that 11PHSky applies.
06 Cookies and Tracking Technologies
11PHSky uses cookies and similar tracking tools to make the platform work smoothly and to understand how you use it. Here's a quick breakdown of the cookie types we use:
- Essential cookies: Required for core platform functionality like login sessions and security. These cannot be disabled without breaking the site.
- Performance cookies: Help us measure page load times, identify errors, and improve overall platform performance.
- Analytics cookies: Collect anonymised data about how users navigate 11PHSky so we can improve the experience for everyone.
- Preference cookies: Remember your settings like language and display preferences so you don't have to set them every time.
- Marketing cookies: Used only with your consent to deliver relevant promotions. You can opt out at any time.
You can manage or disable cookies through your browser settings. Note that disabling essential cookies may affect the functionality of your 11PHSky account.
07 How Long We Keep Your Data
11PHSky retains your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by law. Specific retention periods include:
- Active account data is retained for the duration of your account's existence.
- Financial transaction records are kept for a minimum of five (5) years in compliance with AMLC regulations and Philippine tax law.
- Identity verification documents are retained for five (5) years from the date of your last transaction.
- Marketing preference data is retained until you withdraw consent or close your account.
- Technical and usage logs are typically retained for 12 months before being anonymised or deleted.
When data is no longer required, 11PHSky securely deletes or anonymises it using industry-standard methods.
Built Around Philippine Data Laws
11PHSky operates in full compliance with RA 10173 — the Philippine Data Privacy Act. From Subic Bay to General Santos, every player's data is protected under the same robust standards.
We keep only what we need and discard the rest responsibly. Your data is never stored beyond its useful life.
08 How We Protect Your Data
11PHSky takes data security seriously and implements multiple layers of protection to keep your personal information safe:
- 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers
- Secure, access-controlled data storage with encryption at rest
- Regular penetration testing and security audits by independent cybersecurity firms
- Strict internal access controls — only authorised personnel can access personal data, and only on a need-to-know basis
- Multi-factor authentication (MFA) for all administrative access to our systems
- Real-time fraud detection and anomaly monitoring across all accounts
While no system is completely immune to breaches, 11PHSky follows internationally recognised security frameworks and continuously invests in improving our defences. In the event of a data breach that poses a risk to your rights, we will notify affected users and the National Privacy Commission within 72 hours of becoming aware of the incident, in accordance with NPC guidelines.
09 Your Rights Under the Data Privacy Act
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information held by 11PHSky:
Right to be Informed
Know what data we collect about you, why we collect it, and how it is used.
Right to Access
Request a copy of the personal information we hold about your 11PHSky account.
Right to Correction
Ask us to update or correct inaccurate personal information in your account.
Right to Erasure
Request deletion of your personal data, subject to legal retention requirements.
Right to Object
Object to the processing of your personal data for marketing or profiling purposes.
Right to Data Portability
Receive a copy of your data in a structured, machine-readable format upon request.
To exercise any of these rights, please email our Data Protection Officer at privacy@11phsky.net. We will respond to all valid requests within 15 business days, as required by the NPC. We may need to verify your identity before processing your request.
10 Protection of Minors
11PHSky is strictly an adults-only platform. We do not knowingly collect personal information from anyone under the age of 21. If you believe a minor has created an account or submitted personal data to 11PHSky, please contact us immediately at privacy@11phsky.net and we will take prompt action to delete the data and close the account.
11 Third-Party Links and Services
11PHSky may reference or integrate with third-party services such as payment processors (GCash, Maya, BDO, BPI, UnionBank, GrabPay, Coins.ph). These services operate under their own privacy policies and 11PHSky is not responsible for their data practices. We recommend reviewing the privacy policy of any third-party service you interact with in connection with your 11PHSky account.
12 Cross-Border Data Transfers
In some cases, 11PHSky may transfer your personal data to service providers or data centres located outside the Philippines — for example, cloud infrastructure providers. When this happens, we ensure that adequate safeguards are in place, including:
- Data processing agreements that meet or exceed Philippine DPA standards
- Transfer only to jurisdictions with adequate data protection laws, or under binding contractual clauses
- NPC approval where required for sensitive cross-border transfers
Your personal data will never be transferred cross-border for the purpose of sale, resale, or unauthorised commercial use.
Privacy That Travels With You
Whether you're catching the Pahiyas Festival in Gen San or relaxing at home in Quezon City, your 11PHSky data is protected with the same standards no matter where in the Philippines you log in from.
We handle every account with the same level of care — walang palakasan, walang pagbubukod-tangi.
13 Changes to This Privacy Policy
11PHSky may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will notify registered members via email or through a prominent notice on the platform at least 14 days before the changes take effect.
The "Last Updated" date at the top of this page always reflects the most recent version of the policy. We encourage you to review this page periodically to stay informed about how we protect your personal information. Continued use of 11PHSky after the effective date of any changes constitutes your acceptance of the revised policy.
14 Contact Our Data Protection Officer
If you have any questions, concerns, or requests relating to this Privacy Policy or to your personal data held by 11PHSky, our Data Protection Officer is here to help:
11PHSky Data Protection Officer
Email: privacy@11phsky.net
General Enquiries: support@11phsky.net
Response time: Within 15 business days of receipt of your request.
You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. Visit the NPC website for guidance on how to file a complaint.